; Queue processing pipe.
exten = 2002,1,NoOp
exten = 2002,n,BridgeWait("Waiting")
exten = 2002,n,AGI(agi://10.1.2.1:3007)
exten = 2002,n,Hangup
The architecture is used for call bridging from queues. The main idea is to keep asterisk call management pipe as short as possible. We try to move all staff to Asterisk if it can do our job. It is the very good performant technology with huge list of modules these provide enough functionality for reusage. It reduces performance requirements from our side making our business solution more reliable. It rids performance requirements allowing usage of any technology.
A client call to the service. By call number Ast. defines the dial plan with BridgeWait. It is the loop trap. The call is hold by Asterisk. A notifieses BS that there is a call on hold. After some staff have been processed the BS breaks the trap through the AMI interface. remote AGI server hand over management of the call. The operator has been already defined so the Asterisk originate the call to the operator and refuse the management pipe ASAP.
The specifications
- BridgeWait Asterisk application - It holds the call for further processing with less resources by Asterisk.
- Dialplan consists of piped operations: bridge wait and the next AGI management.
- Short AGI pipe - it only connects this predefined client and operator.
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